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Why Can't I Export My Data?

If the CSV export option isn't showing up, the most likely reason is your plan tier — not a bug.

Check your plan tier first

CSV export is only available on the Single Tool Plus, 3-Tool License, and All Access plans. The base Single Tool tier and the free trial don't include export — if you're on either of those, that's the reason, not a product issue. See Exporting Data to CSV for the full breakdown.

If you're already on a tier that includes export

Double-check you're logged into the account associated with the paid plan — export access is tied to your account and plan, not to the browser or device you're using. If it's still missing after confirming that, reach out through Contact.

Upgrading to unlock export

If you're on Single Tool and want export access, upgrading to Single Tool Plus on the same product is the smallest change that unlocks it — see Upgrading or Changing Your Plan.

Frequently asked questions

Is export ever temporarily unavailable for maintenance?

If export seems to be missing despite being on a qualifying plan, check with Contact first — this is far less common than a plan-tier mismatch.

Does export work the same across all of ALKARTIS's live products?

Yes — the same plan-tier rule applies across all live products.

Can I export from the free trial with a workaround?

No — export is a genuine paid-tier feature, not something unlocked through a setting on the free trial.